FAQ

General

Can my shipment be delivered directly to the recipient's home?

Yes, via ESM.

Who can I contact for parcels from Russia?

Please feel free to contact: client@russianpost.ru

How long will it take for my parcel to arrive in Russia?

To Moscow and St. Petersburg 8-10 days, to Central Russia 10-14 days, to Siberia and other regions up to 21 days.

What items are prohibited?

Please feel free to consult our packaging guide. For binding information, please consult the Russian Customs or Eurasian Economic Union page.

For Individuals

How can I submit a complaint?

Your complaints and grievances regarding international shipments can be submitted via the website

How can I find out where my parcel / letter is?

Enter the tracking number to find out where your parcel or letter is. You can also use the mobile app and receive notifications about the progress of your items.The tracking number of international items consists of 13 characters (Latin capital letters and numbers). The tracking number is entered without spaces and brackets. For example:CA123456789RU‍‍

Where can I drop off my parcel?

You will find a map with all our acceptance points in the individual section. You can drop off your parcel here at any time.

How detailed must the description of the package contents be?

The customs declaration of contents is indicated with generic terms such as, clothing, shoes, children's items, used items, sweets, tableware or similar, as well as the quantity and exact value.

Can I send parcels with a value of over €200?

Yes, but this is subject to import VAT, which must be paid by the recipient.

Can I insure my parcel?

Yes insurance of the package is possible, this costs 3% of the total value of your package.

How long is a parcel kept at the post office?

International parcels and EMS items are keptfor 15 days. Mail items, including small packages – for 30 days.

How do I have to pack my parcel?

It goes without saying that the purpose of the packaging is to protect the items you ship. They will travel a long way to reach their destination. Please remember this when packing your shipment: it is absolutely essential that you choose the best protection for your shipment.

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FAQ

General

For Individuals

For Business - please contact us directly

For business related questions, please contact us

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For Individuals

For Business

Informations

Company

Legal

For business related questions,
please contact us